Toms Holidays Voucher Code May 2024

I have never been treated so poorly by a customer service department.I initially called customer service to return a pair of shoes. They said return them and then call back and they’ll credit me for the return to get a similar deal on a new one. After returning the pair and calling the new rep told me there was no record of that conversation because the previous rep had not make any notes. After asking if there was any way they can help me she paused said no and then hung up on me mid-sentence. EDIT: I found their social media customer service to be much better and solved my problem quickly and accurately.

Shoes are very pretty but sizes are not standard. I am size 10 , bought 2 pairs one fit the other one two small.

I live near the flagship store and not only do I love the philosophy that they project into the Venice neighborhood...(the idea of giving back), but their staff and energy at the Abbot Kinney store is a true reflection of people who care... I was walking past post the pandemic and they were not quite yet open and I went up hoping to order and buy a coffee as I used to be a regular there and they made a decision on the spot that even though they weren't open they would just make me a coffee... They were just there with stuff prepping for their reopening and they totally didn't have to take the time to do that but it was so sweet and thoughtful and unexpected and I think these are the things that reflect a company that cares about passing goodness on.

I do not normally write many online reviews however after seeing some of the other reviews that have been left lately, I felt I needed to in this case.I ordered a pair of shoes online from TOMS two weeks before Christmas that were to be a present. The order was packed and shipped the next day. Unfortunately, there was a mess up with Australia Post and the shoes were returned to sender (TOMS) before they got to me. Given that Christmas was now only a week away I gave TOMS a call and spoke with Dianna to explain the situation. Dianna was so apologetic on the whole situation and explained they had been having several issues with Australia Post recently. She then helped me come to an alternative solution and advised that the quickest and most guaranteed way that I would get another pair of the shoes before Christmas would be to visit a physical store. Given I am based in Brisbane and there are no TOMS stores up here, I organised for my sister (who lives in Melbourne) to pick up a pair. Dianna got straight on to the store in Melbourne and asked for a pair of the shoes be put aside for me. Once the original pair of shoes arrived back to TOMS head office I received a refund straight away and had the second pair wrapped and ready to go Christmas day.Now following Christmas, the service from Dianna has not stopped there. I received a follow up call from her today ensuring I had received the refund from the original pair and checked in to see everything was sorted. I am unsure why or how other people here seem to have had a completely different experience to me, however I could not recommend buying and dealing with TOMS customer service more!! I will definitely be a returning customer.

My sister used to wear her TOMS every day. She always swore they were so comfortable, but I hated how they looked and made fun of her every chance I got. When our family lost her a few months ago I took all of her shoes. I have now purchased 3 pairs of my own TOMS because they really are comfortable. Thanks for being my sister's favorite company. It feels like she is still here with me when I wear your shoes.

comfortable for a person who doesn't wear heeled shoes often like myself. They have lasted me forever, I would certainly buy them again.

replaced a bad pair of shoes - good service

Toms refunded my return after a month although I did have to chase.

I feel really good about buying and wearing Toms shoes. Not only do I love their relaxed style and fit, but everywhere you wear them, it's like a universal badge that says I care about something else in the world beside myself.

I now have bought shoes from TOMS four times and can’t wait to get more. Each pair of shoes are just lovely and well made. I have found them to all fit true to size. Shipping was fast and easy and shoes arrive neatly packed. Customer service is excellent. I keep referring friends and family to get TOMS now since I love them so much. Thanks for making such amazing shoes while being globally and community minded.