Hot Topic Promo Code Birthday May 2024

Had something from here break immediately, and customer service was a big pain. Was never resolved and I gave up.

Excellent Store. Just got a cheaper item here due to their flash sale. Thanks to customer service. Highly recommended.

I rarely go by the local mall. In many of those few times we like to go shopping at the local Hot Topic store. They always have a hold of those difficult to find items and clothes. My wife, my daughter and me enjoy that everytime we go there, there is a new special. Our local Jot Topic is not that big, but they still manage to have in their inventory those few and special items.

Love Hot Topic. Every order I have placed, has arrived quite quickly! Everything I ordered was is excellent condition. Packed very well for shipping.

I have had a great experience with Hot Topic in store. I love my local Hot Topic and even pop in to say hi to the workers and manager whenever I stop at the mall. Never had any problems online either... until now. In January, I checked my bank account as I usually do to make sure everything is okay. I see a Hot Topic charge I know I didn’t order. To double check, I go online to my HT account and don’t see any purchase for that amount. I further call HT customer service to make sure I’m not seeing things. The guy didn’t see anything that I made that big of a purchase and recommended I call my bank credit card company right away. So I called them and they said I would have to get a new card because that was potential fraudulent activity and they would investigate it. The credit card company refunded me my money and sent my new card. In March I decide to purchase from Hot Topic again, like I usually do. They cancel my order and send me an email that it has been canceled but do not specify the reason. So I decide to call customer service to inquire why it was canceled and they said maybe my information wasn’t right with my new card but couldn’t see a reason as to why. Fair enough. I reentered my new card number to make sure it was correct, my email was the same, name, shipping and billing address was correct, etc. An online sale comes up and I want to make a purchase. I put the order through and not even a day later, the order is canceled... again. I call HT customer service again and they look into it and the woman says that I cannot make anymore purchases online because my account has been suspended because of a fraud claim I made to Hot Topic in January. She told me I could still purchase in store though, through an associate who could put my order in that way. So I did that. I went to the store, an associate helped me put my order in. Two days later I decide to check my order status and it shows that it was canceled. So I call Hot Topic again and I explain that I was told by another customer service representative just a few days earlier that I could go into the store and have an employee put in my order for me. This representative informs me that no, I cannot even have an employee put in an order under my account because it is still online and linked to my account, which is suspended because I reported Hot Topic for charging me for a purchase I never made (there is proof of that). Why would a company I WANT to give my business to suspend me from buying from them ever again just because I reported a charge on my credit card from THEM?? I don’t want to stop buying from them but this is very frustrating and unfair. ** UPDATE ** :: after many failed attempts to work it out with customer service on various forms of contact on social media, email and the phone going in circles with them, I decided to contact the president of the company. With customer service on social media and email, I didn’t feel listened to even when I presented the evidence. The response I got from them was less than 2 minutes after I sent the message and evidence. But when I emailed the president, they not only heard me out but gave me $5 extra in my rewards for my trouble and apologized for the inconvenience I had. Moral of the story: when there’s a problem that cannot be solved any other way, you go straight to the top. Don’t bother with people who can’t give a solution. I am thankful they value me as much as I want to promote them. Glad it turned out okay (:

i wish they had free shipping over a certain ammount but i still got some great deals

The website is absolutely terrible, but the app is amazing. I tried to order on the website and it wouldn't even load. Even when it did load, it wouldn't let me enter my credit card information in or process the order. With the app however, it did everything that I just complained about. If you order from here, please use the app.

I've had good experience shopping with hot topic online. I had ordered makeup pallettes in which they didn't show up broken or busted, got the right shirt and size and got my posters I had asked for. I got my discount when I was checking out. Now, I've never shopped there when it's close to the holidays since it tends to get hectic with orders coming later than expected. Other than that, Haven't had a problem yet,but, I do love their merch they have including the anime ones, the posters, accessories and makeup.

Ordering from Hot Topic is absolutely bs. I ordered a shirt two months ago, they charged my card two months AFTER I placed the order. When I placed the order it never said anything about actually charging the card once it shipped. So it overdrafted my bank. Which lead me to call customer service and the person I was talking too said he was going to get someone else to help me but HE JUST HUNG UP INSTEAD. Customer service is crappy and rather rude as well.

It's Brilliant, No Any Issue here